At Amazon, I co-led the effort to bring our customer-obsessed culture into the healthcare arena with the launch of Amazon Pharmacy​. This initiative fundamentally reimagined how people get medications: customers gained a seamless, transparent online pharmacy option, while established pharmacy stocks fell as the industry took notice of Amazon’s entry​.

To complement the consumer offering, our team developed an enterprise pharmacy platform in record time. We:

• Partnered with health insurers to embed Amazon Pharmacy services into their member portals, simplifying fulfillment and boosting medication adherence​.

• Launched telehealth integrations so doctors could e-prescribe directly to Amazon Pharmacy, unlocking new revenue channels​.

• Collaborated with a PBM (pharmacy benefit manager) to introduce upfront pricing transparency, giving customers more choice in how they filled prescriptions​.

Within a few years, these initiatives helped drive the business to multiple nine-figure revenues​, establishing Amazon Pharmacy as a major B2B healthcare player. I also led the creation of Amazon Pharmacy’s core data platform and its first machine learning systems to enhance patient safety​. These models proactively flagged potential issues (like medication interactions or errors) before orders were completed, ensuring a higher standard of care. By marrying advanced technology with a relentless focus on customer experience, we set a new bar for trust and convenience in digital healthcare​